Partnerships

Our experience and our systems enable us to deliver performance improvement and best value

SGM has for a number of years now embraced and practiced partnering in a number of areas within our business. Collaboration and engagement are characteristics of our ongoing customer and supplier relationships. We enter all projects with the success of our partner in mind. Our experience and our systems enable us to deliver performance improvement and best value.

We create a non-adversarial, collaborative approach with customers; sharing information and best practice to make the services we provide work. Our flexibility of attitude and delivery models allows us to respond to changing circumstances, new priorities and technical innovations.

Business Focused Maintenance

SGM shapes its service delivery models around the needs of users and the demands they place on our services. We utilise asset condition information, knowledge of service critical assets and usage patterns to develop unique user focused maintenance services.

We ensure that our work programmes and service delivery create a high level of asset availability for our customers', to allow them to develop constant quality standards for the services they themselves are offering.

Adding Value

The added value we create secures better service outcomes for end-users and assists customers to achieve their core purposes. Our use of new technologies, stakeholder engagement and the involvement and integration of complementary services, are central to the added value we can provide.

We believe that by truly engaging with our customer’s and by providing flexibility during the period of our relationship we can add real value to the services they provide.

People

We have wide experience of different employment models and use direct employment models for the majority of our services. However, as part of our engagement with our customer are flexible and open to embrace any current, or future requirements that they may have. Our services are only as assured as the quality of our people. We invest in the technical knowledge of our employees and identify and recruit new talent to maintain our position as a leading service provider.

We have been fortunate previously, to have inherited many uniquely skilled employees under TUPE-related agreements. We are committed to protecting the employment conditions of any transferring employees.

For further information please contact us on 0800 432 0440 or via email enquiries@sgm-uk.com